RETURNING YOUR ORDER

YOU MAY RETURN NEW, UNOPENED AND UNUSED GOODS WITHIN 14 DAYS OF DELIVERY BEING RECEIVED FOR A FULL REFUND OR EXCHANGE. TO INFORM US THAT YOU WOULD LIKE TO RETURN AN ORDER, PLEASE USE OUR CONTACT US FORM OR ALTERNATIVELY EMAIL (HERE) WITH THE REASON FOR YOUR RETURN IN THE SUBJECT LINE. 

 

USED OR OPENED GOODS CANNOT BE EXCHANGED OR REFUNDED, UNLESS THEY ARE SAFELY RETURNED TO US AND DEEMED FAULTY BY CLOSED ON MONDAY.

 

COST OF RETURNING YOUR ORDER

WE WILL PAY THE FULL COST OF THE RETURN DELIVERY/SHIPPING IF THE REASON FOR THE RETURN IS ONE OF THE FOLLOWING; YOU RECEIVED AN INCORRECT ITEM OR YOUR ITEM(S) ARE DAMAGED. WE WILL REFUND THE DELIVERY COST TO THE ORIGINAL PAYMENT METHOD. UNFORTUNATELY, IF THE REASON FOR THE RETURN IS NOT BECAUSE OF AN ERROR FROM US, THEN WE WILL NOT PAY THE RETURN DELIVERY COST. WE RECOMMEND SENDING ALL RETURNS VIA RECORDED DELIVERY.

 

I HAVE NOT RECEIVED MY ORDER?

IN THE RARE EVENT THAT YOU HAVE NOT RECEIVED YOUR ORDER, PLEASE CONTACT US IMMEDIATELY USING OUR CONTACT US FORM OR VIA EMAIL (HERE).

 

WHEN CAN I EXPECT TO RECEIVE MY REFUND OR EXCHANGE?

 

YOU CAN EXPECT TO RECEIVE YOUR REFUND OR EXCHANGE WITHIN 2 WEEKS OF RECEIPT OF RETURN DELIVERY BY US.

 

I HAVE A QUESTION THAT IS NOT ANSWERED ABOVE?

IF YOU HAVE ANY FURTHER QUESTIONS IN REGARDS TO RETURNS & EXCHANGES PLEASE USE OUR CONTACT US FORM OR ALTERNATIVELY CONTACT US (HERE).

 

 

 

WHOLESALE

OUR WHOLESALE CUSTOMERS ARE AGREEING TO PURCHASE THE AMOUNT ORDERED WITHIN THE WEB PORTAL. ANY ADDITIONS TO ORDER MUST BE PROCESSED AS A SEPARATE ORDER.

SHOULD ANY ORDERS BE DAMAGED PLEASE INFORM US (HERE) ALONG WITH THE ORDER TRACKING NUMBER  (THAT WILL BE PROVIDED ON DISPATCH). WE WILL  (ON YOUR BEHALF) REVIEW THE ORDER PROCESS AND DELIVERY ISSUES. PLEASE NOTE THAT WE DO NOT TAKE DIRECT RESPONSIBILITY FOR ANY ACTIONS TAKEN BY OUR NOMINATED DISTRIBUTION COMPANY. ALL ORDERS ARE PLACED BY YOU, THE PURCHASER, ARE PLACED IN THE KNOWLEDGE THAT ONCE DISPATCHED ARE NO LONGER THE RESPONSIBILITY OF CLOSED ON MONDAY OR AFFILIATED COMPANIES.

IN ORDERING ON OUR WEB PORTAL YOU ARE AGREEING TO ORDER IN THE BATCH QUANTITIES AS SHOWN HOWEVER PLEASE NOTE THESE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE - ORDERS WILL BE ADJUSTED TO SUIT. IN THIS EVENTUALITY WE WILL CONTACT YOU DIRECTLY. 

PLEASE NOTE WE WILL ENDEAVOUR TO SHIP YOUR ORDER ON TIME HOWEVER PLEASE ALLOW 2-3 WEEKS FOR DELIVERY - WE CANNOT BE HELD RESPONSIBLE FOR DELAYS TO THE ORDER PROCESS. 

PAYMENT MUST BE UPFRONT AND PROCESSED PRIOR TO THE ORDER BEING CONSIDERED LIVE.

WE RESERVE THE RIGHT TO REFUSE OR DECLINE ANY ORDER AT OUR SOLE DISCRETION.

WE DO NOT SUPPLY SAMPLES OF PRODUCTS FOR WHOLESALE GOODS - SHOULD YOU WISH TO DISCUSS OUR PRODUCTS PLEASE CONTACT US.

ALL IMAGES ON THIS WEBSITE ARE ILLUSTRATIVE ONLY - ACTUAL DELIVERED PRODUCTS MAY ALTER. 

IN THE UNLIKELY EVENT YOU WISH TO RETURN OUR PRODUCTS PLEASE INFORM US IN WRITING ON DAY OF DELIVERY, WE RESERVE THE RIGHT TO REFUSE A RETURN.